Privacy Policy

Effective Date: 31/03/2024

Trust Mark Trades is dedicated to safeguarding the privacy of our customers, users, and partner trades companies. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our services, including our website and mobile application. By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please refrain from using our services.

Information We Collect

We collect various types of information from local trades companies when they update their profiles on our platform, including:

Personal Information: When you register for an account, request services, or communicate with us, we may collect personal information such as your name, email address, phone number, and address.

Service Requests: When you request services through our platform, we may collect additional information related to your service request, including the nature of the service, location, and any other details necessary to fulfill your request.

Information: We may collect information about how you interact with our services, including your IP address, device information, browser type, pages visited, and actions taken.

Cookies and Similar Technologies: We may use cookies and similar tracking technologies to enhance your experience and analyze usage patterns on our website and mobile application.

How We Use Your Information

We may use the information we collect for various purposes, including:

Providing Services: To provide the services you request, including connecting you with local tradespeople to fulfill your service requests.

Improving Services: To improve our services, enhance user experience, and analyze usage trends.

Communication: To communicate with you about your account, service requests, promotions, and other relevant information.

Marketing: With your consent, we may send you marketing communications about our services and partner offers.

Legal Compliance: To comply with legal obligations, enforce our terms and policies, and protect the rights, property, and safety of Trust Mark Trades, our users, and the public.

Disclosure of Your Information

We may disclose your information to third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, IT service providers, and customer support services.

Tradespeople: We may share your service request details with local tradespeople to fulfill your request.

Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction.

Your Choices

You have the following choices regarding your information:

Access and Update: You may access and update your account information through your account settings.

Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in the communication or by contacting us directly.

Cookies: You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, please note that some features of our services may not function properly if you disable cookies.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or mobile application. Your continued use of our services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at c.s@trustmarktrades.com. Thank you for choosing Trust Mark Trades.